ne999 Privacy Policy

1 Introduction

ne999 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the ne999 Platform ("you", "your", "Player"). This Privacy Policy describes how ne999 collects, uses, stores, shares, and protects your personal information when you access ne999.pro, create a ne999 account, deposit funds, place bets, or interact with any ne999 service.

ne999 operates as Pakistan's premier online casino and sports betting platform, offering cricket betting, live dealer games, poker, slot games, and more to eligible Pakistani players and international users where permitted. In the course of providing these services, ne999 necessarily processes certain personal data about you. We are committed to handling that data responsibly, transparently, and in compliance with applicable data protection and privacy laws.

This Privacy Policy should be read alongside the ne999 Terms & Conditions, which together form the complete legal agreement between you and ne999. If you do not agree with this Privacy Policy, you must not register an account or use any ne999 service. If you have any questions about how we handle your data, you can contact our Data Protection team at any time via live chat or at [email protected].

2 Data We Collect

ne999 collects personal data from you directly (when you register, deposit, or contact us), automatically (through your use of the Platform), and from third parties (such as KYC verification providers and payment processors). The categories of personal data we collect are described below.

2.1 Registration & Identity Data

When you create a ne999 account, we collect the following information as part of the registration process:

• Full legal name as it appears on your government-issued identification;
• Date of birth (for mandatory age verification — 21+ only);
• Pakistani CNIC number or passport number;
• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan);
• Email address and mobile phone number;
• Chosen username and encrypted password.

2.2 Financial & Payment Data

To process deposits and withdrawals via PKR payment methods, ne999 collects:

• JazzCash or EasyPaisa mobile wallet account number;
• HBL, UBL, or Meezan Bank account details where applicable;
• Transaction history, deposit amounts, and withdrawal records associated with your ne999 account;
• Any additional information required to complete KYC/AML verification of financial activity.

ne999 does not store full bank card numbers or CVV codes on its servers. Payment card data is handled exclusively by PCI-DSS-compliant payment processors.

2.3 Technical & Usage Data

When you access the ne999 Platform, we automatically collect certain technical information, including:

2.4 KYC Verification Data

To comply with international gaming licensing requirements and AML regulations, ne999 may request supporting KYC documentation including scanned copies of your CNIC, passport, utility bills, or bank statements. This information is processed solely for identity verification purposes and is handled with the highest level of security.

3 How We Use Your Data

ne999 uses your personal data only for the specific purposes described in this Privacy Policy. We do not process your data in ways that are incompatible with those purposes. Our primary uses of your personal data are as follows:

• Account Management: To create, verify, maintain, and close your ne999 account, and to process your deposits, withdrawals, and bonus claims via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank;
• Identity & Age Verification: To confirm you are who you say you are and that you are at least 21 years of age, in compliance with our licensing obligations;
• Legal & Regulatory Compliance: To meet our obligations under applicable AML laws, gaming regulations, and our international licensing framework, including filing required reports with our licensing authority;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct as described in the ne999 Terms & Conditions;
• Responsible Gaming: To monitor gambling behaviour, enforce deposit limits, process self-exclusion requests, and provide responsible gaming support to Pakistani players where needed;
• Platform Improvement: To analyse usage patterns, improve our casino games, cricket and PSL betting products, and overall Platform performance;
• Customer Support: To respond to your queries, resolve disputes, and provide 24/7 live chat assistance;
• Marketing (with consent): To send you promotional offers, bonus notifications, and ne999 news where you have opted in to receive marketing communications.

4 Sharing Your Data

ne999 may share your personal data with the following categories of third parties in the circumstances described:

4.1 Payment Processors

To process your deposits and withdrawals, ne999 shares the minimum necessary payment and identity data with our licensed PKR payment partners including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These processors are bound by their own data protection obligations and are not permitted to use your data for any purpose other than processing the relevant payment transaction.

4.2 KYC & Fraud Prevention Providers

ne999 uses accredited third-party KYC verification and fraud prevention services to verify your identity and age. These providers may process your CNIC, passport, or biometric data solely for verification purposes. All such providers are contractually bound to maintain the confidentiality of your data.

4.3 Regulatory & Licensing Authorities

ne999 is required to share certain player data with our gaming licensing authority as a condition of our licence. This may include KYC records, transaction data, and responsible gaming information. ne999 may also be required to disclose personal data to law enforcement, courts, or other public authorities when legally compelled to do so.

4.4 Technology & Platform Providers

ne999 uses third-party software providers to power its casino games, live dealer products, and sports betting engine. These providers may receive anonymised or pseudonymised technical data necessary to operate their products within the ne999 Platform. They do not receive full player identity data unless strictly necessary for a licensed purpose.

5 Cookies & Tracking

ne999 uses cookies and similar tracking technologies on the ne999.pro website and Platform. A cookie is a small text file stored on your device when you visit a website. Cookies help ne999 remember your preferences, keep you securely logged in, and understand how players use the Platform.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the ne999 Platform. ne999 does not use third-party advertising cookies or track your browsing behaviour on external websites.

6 Data Retention

ne999 retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law or our gaming licence. The following retention periods apply:

• Active Accounts: All account data is retained for the full duration your ne999 account remains open;
• Closed Accounts: Following account closure, ne999 retains identity, financial, and transaction records for a minimum of five (5) years as required by AML regulations and our international gaming licensing framework;
• KYC Documents: Retained for five (5) years post-closure unless a longer period is required by applicable law;
• Customer Support Records: Live chat transcripts and email correspondence are retained for three (3) years from the date of the interaction;
• Marketing Data: If you have opted in to marketing, your contact details are retained for this purpose until you opt out or your account is closed, whichever is earlier.

When personal data is no longer required, ne999 will securely delete or anonymise it in accordance with our internal data destruction policy.

7 Data Security

The security measures ne999 has in place include, but are not limited to:

• TLS 1.3 encryption for all data in transit between your device and ne999 servers;
• AES-256 encryption for all personal and financial data stored at rest;
• Multi-factor authentication (MFA) for ne999 staff access to production systems;
• Role-based access controls ensuring staff only access the minimum data necessary for their role;
• Regular third-party penetration testing and security audits of the ne999 Platform;
• 24/7 security monitoring and intrusion detection systems;
• Strict data handling and confidentiality obligations for all ne999 staff and contractors.

While ne999 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, ne999 will notify you and the relevant regulatory authority in accordance with applicable legal obligations.

8 Your Privacy Rights

As a ne999 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team via 24/7 live chat or at [email protected]. ne999 will respond to all data subject requests within 30 calendar days.

Please note that certain rights may be limited where ne999 is required to retain or process your data to comply with legal obligations under our gaming licence, AML regulations, or a court order. ne999 will always explain the reasons for any limitation on your rights in our response to your request.

9 Minors & Age Verification

ne999 does not knowingly collect personal data from individuals under the age of 21. All registration attempts are subject to mandatory date-of-birth verification, and accounts flagged as potentially belonging to minors are immediately suspended pending full identity and age verification. ne999 reserves the right to request documentary proof of age at any time.

If you are a parent or guardian and believe that a minor has registered a ne999 account or provided personal data to ne999 without your consent, please contact us immediately via live chat or at [email protected]. We will investigate and take prompt action to close the account and delete all associated data.

10 International Data Transfers

ne999 is an internationally operated platform and some of the third parties with whom we share your data (as described in Section 4) may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, ne999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our gaming licensing jurisdiction.

Such safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognised transfer mechanisms. By using the ne999 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside of Pakistan for the purposes described in this Privacy Policy.

11 Marketing Communications

ne999 will only send you marketing communications — including promotional emails, bonus notifications, PSL betting alerts, and ne999 news — where you have explicitly opted in to receive such communications during registration or at a later date through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any ne999 marketing email;
• Updating your communication preferences in your ne999 account settings panel following ne999 login;
• Contacting our support team via 24/7 live chat or at [email protected].

Please allow up to 5 business days for opt-out requests to take full effect across all ne999 communication channels. Opting out of marketing communications will not affect essential transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, or KYC verification requests.

12 Changes to This Policy

ne999 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or licensing obligations. When we make material changes to this Policy, we will post a prominent notice on the ne999 Platform and, where practicable, notify registered players by email.

The "Last Updated" date at the top of this Privacy Policy reflects when the most recent version took effect. Your continued use of the ne999 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how ne999 protects your personal data.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the ne999 Data Protection team through the following channels:

• Live Chat: Available 24/7 on the ne999 Platform — the fastest way to reach our team;
• Email: [email protected] — for formal written data subject requests and complaints.

ne999 will acknowledge all privacy-related complaints within 48 hours and aim to resolve them within 28 calendar days. Where a complaint cannot be resolved to your satisfaction through our internal process, we will advise you of applicable external dispute resolution options available under our licensing and regulatory framework.